"Well we're not going to be doing anything that would threaten your data, you'll have it back in one to two days, and there's a bathroom down the hall if you'd like to get a tissue."
I got the distinct impression that this was not the first time they had seen a tear shed at the Genius Bar. Luckily, my Mother knew just what to do in this sort of situation. One massage, two new shoes, and three courses at Med Bistro later . . . my frown was upside down!
My apologies for the delay, let's do this!
xO, me
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